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Terms & Conditions

This website (the "Site") is owned and operated by RedoQ Ltd. Your access to, use of, placing of an order, linking to the Site, use of software or downloading software on the Site (collectively, your "Access") is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this page and elsewhere on the Site ("Terms of Use"). If you do not agree with the Terms of Use, exit this Site. Your Access to the Site constitutes your agreement to be bound by the Terms of Use. We reserve the right to amend the Terms of Use at any time and you should periodically refer to them on this page and elsewhere on this site. These Terms of Use apply to the use of this website ("Site"), and by accessing this Site and/or placing an order you agree to be bound by the terms and conditions set out below. The Terms of Use of this Site do not affect your statutory rights as a consumer. "You" and "Your" means the person using this Site to order goods and subject to these Terms of Use. "RedoQ Ltd.", "We", "Us", or "Our" means: RedoQ Ltd. limited Registered in England and Wales at 2A Scotia Road, Stoke-on-Trent, Staffordshire, United Kingdom. Company Registration No. 7574915.

Purpose

The purpose of this Site is to provide a simple, convenient and cost-effective service to fastfood consumers, linking them to restaurants in their area that offer takeaway food. Interactive menus allow customers to build and submit orders at the click of a button.

By joining, members can view their order history, rate past orders, introduce friends and earn discounts.

Disclaimers and Limitation of Liability

To the extent permitted by law, RedoQ Ltd. provides this Site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this Site, or that it will be timely or error-free, that defects will be corrected, or that the Site or server that makes it available are free of viruses or other harmful components.

Subject to the previous paragraph, neither RedoQ Ltd. nor RedoQ Ltd. directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this Site.

Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.

Intellectual Property

You may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from this Site for anything other than personal, non-commercial use, including in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of the copyright holder.

All copyright, trade marks and other intellectual property rights in this Site and its content (including without limitation the Site design, text, graphics, logos, icons, images and all software, databases and source code connected with the Site) are owned by or licensed to RedoQ Ltd. or otherwise used by RedoQ Ltd. as permitted by law.

RedoQ and the DineOrder logo are trade marks of RedoQ Ltd.

Indemnity

You must indemnify and hold harmless RedoQ Ltd., its directors, officers, employees, agents, vendors, advertisers, partners and suppliers and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your Access to and use of this Site, any breach or violation of the Terms of Use of this Site or your violation of any law or your violation of the rights of any third party.

Availability

This Site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

Third Party Sites

This Site contains links to other websites. Those websites are not under the control of RedoQ Ltd. and RedoQ Ltd. is not responsible for the practices, content or availability of such websites. A link does not imply endorsement of, sponsorship of, or affiliation with the linked site. We provide the links as a convenience only. If you decide to access linked third party websites, you do so at your own risk, and we will not be held responsible or liable for any loss or damages caused by use of or reliance on any contents, goods or services available on such websites.

You may provide a non-framed link to this Site from any other business or service website but not in any way which gives the impression that we are associated with or have approved such other site, unless expressly agreed to by ourselves in writing.

Limitations of Use

This Site is intended to be accessed by persons located in the UK and we make no representation that any information, materials or functions included in this Site are appropriate for use in any other jurisdiction.

By using this Site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the Site or contacting us.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

To use our service you must be over 18 years of age.

You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.

Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.

You may not use the Site for any unlawful or unauthorised purpose, including without limitation:

1. Distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material
2. Transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice.
3. Interfering with any other persons use or enjoyment of the Site.
4. Damaging, disabling or impairing the operation of this Site or attempting to gain unauthorised access to this Site or to networks connected to it, through hacking, spoofing or other such similar means.

Feedback and User Submissions

We do not solicit nor wish to receive any confidential or proprietary information from you. Nor do we wish to receive any creative materials, ideas or suggestions other than those we specifically request.

If you do send to us by email or otherwise, any communication or material, you represent and warrant that the information and material is original to you, and you will be deemed to have granted us a perpetual, world-wide, royalty-free license to use such communications or material in any way we see fit and we will be free to use any such material or information contained in communications you send for any purpose whatsoever.

Placing an order

RedoQ Ltd. endeavours to deal with reputable third parties who provide a quality service, however RedoQ Ltd. accepts no responsibility or liability for the quality or quantity of any goods delivered by or collected from said third parties. It is the responsibility of the customer to thoroughly check the supplied goods before agreeing to pay for an order.

All questions regarding goods shown on this Site should be directed to the partner restaurant.

After you submit an order to us, we will give you an Order Number and send the details of this order in an email. Please note that this is acknowledgement of your order, not acceptance.

Acceptance of your order will only occur when we send you a further email confirming that the restaurant has received and accepted your order. If the restaurant is unable to fulfil your order you will receive an email stating that your order has been declined.

Please make sure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address.

All food preparation and deliveries are the sole responsibility of the restaurant accepting the order. Please be aware that the restaurant will do everything they can to meet the delivery time you specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct address (including postcode), email address and contact telephone number when ordering.

Members can track the progress of their orders by viewing their Order History.
1. Alcohol and Cigarettes Pursuant to the Licensing Act 1964, it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18. Cigarettes are not for sale to minors under the age of 16. Orders containing either alcohol or cigarettes can therefore not be accepted from minors.
2. Payment Once your order has been accepted, this represents an agreement between you the customer and the restaurant. The restaurant has sole responsibility for this order. Cash payments are made directly to the restaurant fulfilling the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by RedoQ Ltd. as an authorised agent of the restaurant. All prices are inclusive of VAT and quoted in British (Sterling) Pounds. Delivery and/or card charges are calculated per order and based on the policy of the individual restaurant. Any delivery charges or card fees will be displayed clearly in your Order Summary. Prices are subject to change and all goods are subject to availability.
3. Cancellation You have the right to cancel an order up to the point the order is sent to the restaurant. Normally, this is approximately 45 minutes before the time you requested delivery or collection of the order. Members can cancel an order via their Order History, while guests can use the "Cancel order" link in the confirmation email they received. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information. An order may be subsequently cancelled by a restaurant after you have received an email stating the order has been accepted. RedoQ Ltd. and our partner restaurants reserves the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

Customer Ratings

The ratings contained on this Site are for informational purposes only and do not constitute advice. Nor should you rely on ratings to make (or refrain from making) or take (or refrain from taking) any action. Ratings are the opinions of customers who have ordered through the Site, and any statements, advice or opinions made by such customers are those of such customers only.

Taste Tests

Members of the Site will be awarded 3 Taste Test special offers, valid for 3 months from their date of joining.

Each Taste Test offer provides a member with a discount on their customer's first purchase only from a participating restaurant. The rate of discount offered by participating restaurants may differ on a restaurant by restaurant basis (20% is an indicative figure). The actual discount on offer will be clearly displayed alongside the search results of participating restaurants.

Rates of discount may change without notice, and the offer may be withdrawn either from individual restaurants or from the whole of RedoQ Ltd. without prior notice and with immediate effect. In such circumstances, all remaining discounts will be void and no compensation will be due.

The offer is available to RedoQ Ltd. members only, and can only be claimed by ordering through RedoQ Ltd.. Only 1 taste test may be used per order, and the offer is non-exchangeable. The offer may not be combined with any other promotional rate offer. Additionally, the offer may not be available with certain items on a restaurant's menu - typically, but not limited to the normal "specials offers" (also sometimes referred to as "meal deals") which can be ordered from some participating restaurants.

Loyalty Stamps

Members of the Site have the opportunity to collect loyalty stamps when ordering from participating restaurants (indicated by the presence of a special icon).

A loyalty stamp is earned when an order is placed with a participating restaurant on the Site and the order is Accepted and filled by the given restaurant. Stamps are collected against individual restaurants, so a stamp from restaurant A applies only to restaurant A, and may not be redeemed at restaurant B, or any restaurant other than restaurant A.

You may earn a maximum of 1 stamp per restaurant per day. Once you have collected a total of 5 or more stamps against a single restaurant, you are able to exchange them for a 50% discount on your next order from that restaurant. Please note that whilst you can earn stamps on any day of the week that you order, they can only be redeemed Monday - Thursday.

Rates of discount may change without notice, and the offer may be withdrawn either from individual restaurants or from the whole of the Site without prior notice and with immediate effect. In such circumstances, any discounts due and stamps collected will be void, and neither the restaurants nor dineorder.co may be held liable for any losses incurred as a result.

Stamps have no cash value. The offer is non-exchangeable, and may only be used as described in these Terms of Use.

TERMS AND CONDITIONS for RedoQ Ltd. promotions

1. Winners will be responsible for ensuring they are able to accept the prize, as set out and in accordance with these terms and conditions.
2. Failure to claim a gift, prize or other promotional item by the time or in the manner specified for the particular promotion (or if no time is specified, within 28 days from the promotion closing date) will make any claim invalid and RedoQ Ltd. may re-allocate the prize. No responsibility is accepted for entries damaged, lost or mislaid and proof of posting will not be accepted as proof of delivery.
3. Competitions and promotions are open to individual residents of the UK aged 18 or over, except employees of RedoQ Ltd, their associated, affiliated or subsidiary companies, and their families, agents, or anyone connected with this competition, including the third-party promotional partners.
4. Winners are selected at random, unless stated other wise.
5. Completion and submission of an online competition entry form will be deemed acceptance of these terms and conditions.
6. The promoter reserves the right at any time to cancel, modify or supersede the competition (including altering prizes) if, at its sole discretion, a competition cannot be conducted as specified. The promoter reserves the right to substitute a prize of equal value in the event that circumstances beyond its control make this unavoidable.
7. These terms and conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.
8. The Promoter of the competition is RedoQ Ltd. 2A Scotia Road, Stoke-on-Trent, Staffordshire, United Kingdom. The prize fulfilment is managed by RedoQ Ltd. All standard terms & conditions apply

Termination

We reserve the right to decline a new registration, terminate your right to link to the Site, remove you as a user of this Site, and/or prevent any further use if you violate any of the Terms of Use. If we consider there to be a risk of liability or loss to us or our partner restaurants we may take any action deemed necessary to prevent such a liability or loss from occurring.

If we terminate your right to link to the Site you must cease linking to the Site immediately. Any person who holds a suspended or terminated membership must not order from or re-join this Site without our prior written consent. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms.

Please note that we have the ability to trace your IP address, and if necessary, contact your ISP in the event of a suspected breach of these Terms of Use.

Enforceability

If any parts of these Terms of Use are deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use.

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

Governing Law

The Terms of Use, Privacy Policy and any matter relating to this Site shall be governed by English law and any dispute shall be resolved exclusively in the courts of England.

Gift Vouchers

1. DineOrder.com gift vouchers must be redeemed on the Dineorder.com website or DineOrder iPhone app.
2. Gift vouchers have no cash redemption value and are not transferable or assignable. DineOrder.com may provide gift voucher purchasers with information about the redemption status of gift vouchers that they purchase.
3. Any unused balance will be available on 'My Account' on dineorder.com.
4. If the order exceeds the amount of the gift voucher, the balance must be paid by credit or debit card.
5. Once redeemed, you must select Account Balance during checkout to use the gift voucher for a purchase.
6. Gift vouchers and unused portions of gift vouchers expire one year from the date of issue, where permissible under applicable law.
7. Normal RedoQ Ltd. terms and conditions of purchase and for using the Dineorder.com website apply.
8. Please note that some products available for sale on the dineorder.com website may not be purchased by persons under a specified age. If you are planning to give a gift voucher to someone under 18 years of age, please ensure that they are made aware that some products are unavailable to them (e.g. alcohol).
9. Gift vouchers cannot be used to pay for gift vouchers.
10. One or more gift vouchers can be redeemed to an account. Also gift vouchers can be combined with other dineorder.com offers and promotions.
11. DineOrder.com is not responsible if a gift voucher is lost, stolen, destroyed or used without permission.

We recommend you print a copy of these Terms of Use for your future reference.
If you have any questions regarding these Terms of Use or any aspect of our service please Contact Us.

Cookies Policy

When you visit our site, our server sends your computer a "cookie." This cookie is a small packet of information that identifies you as a user of our system. Cookies save you time by retaining your contact information. Cookies do not deliver viruses, and can only be read by the server that sent you the cookie.

You have the ability to accept or decline cookies by modifying the settings in your browser. Please bear in mind however, that you may not be able to use all the features of our site if cookies are disabled.

We may use third-party cookies as part of remarketing activities we conduct with Google and/or other third-party vendors, to help provide you with relevant promotional offers as you use the Internet. As part of these remarketing activities, these third-party cookies may record your visits to this Web site and Web sites visited prior to using this Web site.

Such cookies can then be used to serve advertisements to you on other Web sites. You may choose to be exempt from the use of Google remarketing cookies at the Google advertising privacy page. Alternatively, you may opt-out of remarketing on the Google network and similar networks at the Network Advertising Initiative opt out page.

Opting out will not prevent advertisements from being served to you on the Internet; it will only affect advertisements that utilize remarketing cookies to serve advertisements on the specified advertising networks. We are not responsible for the activities of other parties that may not comply with your opt-out requests.

Payments

I need a refund, what happens next?

Sometimes you may require a refund. We are here to help when this kind of stuff happens. If you require a refund on a cash order the best thing to do is contact the restaurant directly. The money was paid to the driver and not to DineOrder and we cannot issue a cash refund.

If you have paid online then you are welcome to call us. If your order is refunded on the same day the order is placed the refunded money will stay on your DineOrder account for the remainder of the day. This is in case you would like to place another order on that day. If no order is placed the money will automatically be refunded to your bank account. This may take up to 3 working days to appear in your account.

If the refund is made after the day the order was placed we will issue the refund to your bank account. The money may take up to 3 working days to appear in your account.

Why do I have to pay a card fee?

The restaurant is charged this fee by the credit card company. Some restaurants choose to absorb this charge while most choose to pass this on to the customer. The fee is typically 50p - 75p per transaction. If you come across an unusually high card charge then please do inform us about this.

How can I pay for my order?

There are three methods that DineOrder accept. You can pay by cash direct to the driver. We also accept credit cards and have just begun accepting paypal.

I've paid with paypal and need a refund

If you have paid via Paypal with a credit or debit card the refund will be applied to your bank account. This may take up tp 3 working days to appear.

If you paid via Paypal with a bank account or Paypal balance the refund goes into your paypal account. This is instant. If you paid with a bank account and want this returned to your bank account you will need to request that paypal transfer this money back to your bank account.

Why do I need to pay a delivery charge?

The delivery fee is decided by the restaurants. Some restaurants offer free delivery. This can be found on the menu listings. You can also search specifically for restaurants that offer free delivery by using the filters on the left hand side of the menu listings.

If you think you have been overcharged on the delivery then you can fill in the price guarantee claim form. We require that all restaurants offer the same prices on DineOrder as they do in store. You may be entitled to a refund of the delivery charge.

How it works

Find the diner in your area
Order the food and schedule a pickup of your food at the shop
Laze around in the comfort of your home and get your food dropped off at your doorstep
Pay Safe and Secure anyway you prefer

Delivery

We try our best to give prompt service however the time frame WILL vary depending on the policy of the DineOrder. You should see an estimated delivery time in the Eatery listing page. During poor weather or traffic situations it may take longer than usual. BUT WE WILL GET THERE! You can always get in touch with Dineorder.com directly to inquire about the status of your order.
Once the order is submitted, Dineorder.com starts processing your order immediately. Orders are generally transmitted automatically to the dineorder within seconds of submission. You will receive a confirmation email after your order has been received by the DineOrder. After receiving a confirmation email, please allow us 15 to 30 minutes, on average, to prepare your order before picking it up.
Delivery costs, just like delivery time, are determined by restaurants individually. Usually the ones closest to you will charge a small delivery fee. If a delivery driver has to travel a long way, they may charge a little extra for the service. There are many restaurants offering free delivery as well. You can easily check the delivery cost for each restaurant whilst browsing our website.

Takeaway

Takeaway Order with us online and pick up at your convenience

If you want to view all restaurants, just go to Restaurant List. Then enter your location to check which restaurants can deliver to you.

Is the restaurant on your way to work or perhaps just down the street? Feel like having a walk? You can place an order online and pick it up from your restaurant of choice. We have many restaurants that have Takeaway feature so you can grab your favorite meal at a go.

Preorder

For the preorder if the takeaway is closed then customer can order and select a different date and time and the order will be delivered according to the date.

Privacy

We are dedicated to protecting the privacy of people using this website. We take the confidentiality of personal data seriously. By accessing and using this website, you agree to the terms of this Privacy Policy and consent to the processing of your data as described in this Privacy Policy.

This Privacy Policy only relates to personal data collected by RedoQ Ltd. through this website. It does not cover personal data provided to RedoQ Ltd. by any other means or via any other website.

RedoQ Ltd. complies with the principles of the 'Data Protection Act, 1998' and is registered with the Information Commissioner's Office who oversee this act.

Personal Information

We only collect personal information from our visitors on a voluntary basis. Personal information provided will only be used for the purposes outlined at the time of collection.

You can access the Welcome page and browse our site without disclosing your personal information.

Orders


Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order.

Personal information collected at our site will be shared with a restaurant when processing your order. We have an agreement with all member restaurants, restricting disclosure or further processing of personal information provided to them by us.

Your personal information will be used to notify you of your order status.

Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation.

We only send marketing emails and/or SMS to those people who have specifically requested to receive this information.

Introductions

When a member introduces a friend, we store the friend's email address so the member can track the status of their introductions. This also allows reminders to be sent if necessary. The person receiving the introduction can remove their email address from our system at any time via a link in the introduction email, or by sending an email directly to us at help@redoq.com.

Verifying, updating and amending personal information

Members

Should your personal information change, you can correct or update this information instantly by editing your member profile at any time.

When editing your member profile or submitting an order, we only ever reveal the last 5 digits of any saved credit card numbers.

To remove your personal information and cancel your membership, send an email from your registered email address to help@redoq.com. Your membership and personal details will be removed within 5 days.

Guests

Users who order as guests cannot view or change their details on the website once an order has been submitted. Any changes, which affect the fulfilment of an order, should be communicated directly to the applicable restaurant.

Cookies

When you visit our site, our server sends your computer a "cookie." This cookie is a small packet of information that identifies you as a user of our system. Cookies save you time by retaining your contact information. Cookies do not deliver viruses, and can only be read by the server that sent you the cookie.

You have the ability to accept or decline cookies by modifying the settings in your browser. Please bear in mind however, that you may not be able to use all the features of our site if cookies are disabled.

We may use third-party cookies as part of remarketing activities we conduct with Google and/or other third-party vendors, to help provide you with relevant promotional offers as you use the Internet. As part of these remarketing activities, these third-party cookies may record your visits to this Web site and Web sites visited prior to using this Web site.

Such cookies can then be used to serve advertisements to you on other Web sites. You may choose to be exempt from the use of Google remarketing cookies at the Google advertising privacy page. Alternatively, you may opt-out of remarketing on the Google network and similar networks at the Network Advertising Initiative opt out page.

Opting out will not prevent advertisements from being served to you on the Internet; it will only affect advertisements that utilize remarketing cookies to serve advertisements on the specified advertising networks. We are not responsible for the activities of other parties that may not comply with your opt-out requests.

Security

RedoQ Ltd. holds personal data in accordance with UK data protection legislation.

The technology that we use and the policies that we have implemented are intended to safeguard your privacy from unauthorised access and improper use.

Where appropriate, we attempt to provide for the secure transmission of information, such as credit card details, from your computer to our server by utilising SSL (Secure Sockets Layer) encryption software. However, due to the inherent open nature of the Internet, we cannot guarantee that all data transmitted will be secure. Use of this website demonstrates your assumption of this risk.

If you have any questions about the security of your personal information please contact us.

Links to Third Party Websites

This Privacy Policy applies solely to the personal data collected on this website and does not apply to third party websites you may access from here. We are not responsible for the privacy policies of third party websites and we advise customers to read the privacy policies of other websites before registering any personal data.

Minors

No information may be submitted to this website by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this site without such consent, unless permitted by applicable legislation.

Third Party Advertising

We may use a third party to serve advertisements on our site. Cookies may be associated with these advertisements to enable the advertiser to track the number of anonymous users responding to the campaign. We do not access or control cookies placed by third parties.

Changes

This Privacy Policy may change at our discretion at any time, and without notice. It is your responsibility to periodically review this page for updates which shall come into effect once posted. The date at the top of this document indicates when the last change was made.

Contact

For questions or concerns relating to privacy, we can be contacted by email at help@redoq.com

Register

To Register with us just click on Register Option available on the Top of the Website and fill in your personal details.

On Successful submission of the form, you will get an Email with an Activation Link. Click on that link and you will be automatically Redirected to Dineorder and your Account will be Confirmed.

Note: Without Activating your account, you will not be able to Log In to Dineorder.

Social Registration

You can easily Register with your Social Accounts like Facebook, Gmail and Twitter.